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He gave advice on how to take care of my plumbing to prevent damages.
Ricki is very friendly and at the same time very professional. He gave advice on how to take care of my plumbing to prevent damages.
- Happy Customer
Ricky was extremely knowledgeable and had great customer service
Ricky was extremely knowledgeable and had great customer service and fixed our issue today quickly. HIGHLY recommend Ricky and Tom Moffett Plumbing. Thanks again!!!!!
- Happy Customer
I don't often like to review anyone, but when someone does an outstanding job their work should be recognized.
I don't often like to review anyone, but when someone does an outstanding job their work should be recognized. Tom Moffett plumbing sent out one of their plumbers to my house in Laguna Niguel and he did the most incredible complete review of my problem and then actually recommend that I didn't need to do any more work on my plumbing problem. Ricky Nguyen, was professional, competent, articulate and very knowledgeable and was able to explain to me so that I could understand what the problem was in terms I would understand. Ricky is my new plumber for life. If you don't call him, you deserve to be stuck with whoever you get.
- Happy Customer
They were very professional
We contacted Tom Moffet Plumbing in August after repeated drain clogs. We chose Tom Moffet Plumbing because it is a larger firm and has its own camera to look into the drains. Plumber Paul and Assistant Dave spent two days at our home and worked hard to diagnose and solve the problem. We had large roots in our drain pipe that caused repeated back ups. They were very professional in explaining the problem, showing the problem areas and in walking us through our options and costs for each. They worked for 11 hours on the 2nd Day to make sure the job was done, including clearing a last minute clog. They represented your company very well in terms of their professionalism and work ethic. I would refer them to anyone needing plumbing services.
- J. & D. Quackenbush
Both of the technicians were respectful, charming, considerate, and animal friendly.
The technicians that came out to service my dead water heater were very professional. Joe was very knowledgeable when explaining what the problem was, pricing options, and possible solutions to the problem. Both of the technicians were respectful, charming, considerate, and animal friendly. Both technicians are an excellent asset to the company; and would recommend them for any plumbing problem.
- Jill S.
I am very pleased with the professional manner in which Tom Moffett Plumbing performed the work- diligently and efficiently .
On Sunday Aug 5th the main water line to my rental property burst and the decision to completely re-pipe the building was the most timely and efficient way to correct the problem. I am very pleased with the professional manner in which Tom Moffett Plumbing performed the work. I was personally on site during the entire project operation (which) enabled me to oversee… and observe the workmen. They worked diligently and efficiently during the entire time and often worked long and late hours in order to restore water service to the complex
- Linda T.
We are very pleased with Chris and with the entire Moffett staff of professional plumbers!
We had an outdoor plumbing issue that needed to be resolved but each person who tried, did not succeed. Then, along came Chris from Moffett Plumbing. He immediately diagnosed the problem and described the procedures necessary to fix the problem. Chris did an exemplary job of resolving the drainage issue and of cleaning up all the mess. Even though our vacation plans will most likely change,because that money “went down the drain” we are very pleased with Chris and with the entire Moffett staff of professional plumbers.
- Steve & Casandra
Very polite and professional. Happy with the end result.
I had a bad water heater which eventually needed to be replaced. The company was very professional on the phone and the serviceman, Felix showed up on time. He was very courteous and professional. The job took 15 hours total over two days and he stayed until 10:15 on both nights. The 1st night was to insure we had hot water in the morning with a portable water heater and the 2nd night until the job was finished. I could have shopped around for a lower price but when there is the possibility of no hot water for days it limits your searching for price. However the job was extensive and they did not "Mickey Mouse" the installation. His apprentice Jorge was also very polite and professional. Happy with the end result.
- Bart L.
I have nothing but praise for Tom Moffett Plumbing and Felix.
I called Tom Moffett Plumbing with a leaky toilet and was told that the technician would be out between 1-4 and they would call me when they knew exactly when the technician would arrive. Felix arrived exactly when they said he would be here. Felix identified the problem and explained the options to fix the leaky toilet. The problem was caused by the contractor who did our remodel. Felix spent 1 hour under our house fixing a piss poor plumbing job by the contractor. Tom Moffett is not the cheapest plumbing company but you truly get what you pay for. I have nothing but praise for Tom Moffett Plumbing and Felix. Felix cleaned up when he was through and now we have a toilet that does not leak and is installed properly.
- Kevin H.
Very prompt. Obviously skilled. Super clean, which was awesome.
Very prompt. Obviously skilled. Super clean, which was awesome. Cleaned up after and made sure the job was completely done before leaving. New water filter works great. The price was reasonable, especially for how thorough and professional they were.
- Steven J.
An A + in customer service.
Modern Plumbing gets an A + in customer service. They made replacing my water heater easy. It started with Jennifer in the office. She was very friendly and professional. She called back when the plumbers were on there way. Felix and Kristopher were also friendly knowledgeable. Felix did a good job making sure that I understood my options. Both Felix and Kristopher worked hard and handled small set backs in a professional manner. Kristopher had to remove part of the door frame to get the water heater out of the closet. He put the frame back the way it was when they finished. I would definitely use Moffett Plumbing again.
- Sue M.
Moffett is always there when you need them!
It was our annual check up as part of Moffett's club membership and thankfully, during the inspection they found that the garbage disposal had a large crack in it! It could have been a real mess at the most inopportune moment. Felix is always professional, clean and courteous. Felix originally installed our water heater so it was nice to see a familiar face. Love our plumbers, Moffett is always there when you need them!
- Suzanne B.
From start to finish, I had a wonderful experience with everyone I encountered .
From start to finish, I had a wonderful experience with everyone I encountered on the phone and in-person. Felix, Matt, and Kevin were all respectful, kind, and informative. They took time to explain the details of their work and recommendations to me. Even though I had to call Tom Moffett Plumbing to send plumbers out two times after the initial work, they were all diligent in finding and fixing the true problem (which has to do with the age of the pipes in my building). I plan to call them again should I run into any plumbing issue
- Janina M.
On time, professional, and courteous.
I was really impressed. They were on time, professional, and courteous. David was really helpful and explained my issue to me in a way that I could understand. Their rates are fair and I left feeling confident in the job that they do, which is more than I can say about other contractors I've hired. I will definitely call them again for all my plumbing needs. Highly recommended.
- Jenni F.
They were professional, clean, well mannered and did a good job.
I used Tom Moffett plumbing for the first time this last year. I was happy with the service. They were professional, clean, well mannered and did a good job. I also joined the Diamond Club and a couple months later I needed to call them late in the evening. The part they needed to replace on my water heater they had on the truck and it was done right away. In the Diamond club I was able to apply the amount I paid for it to my bill and my total cost for an evening emergency call was less than $60.00. I am very pleased with them.
- Happy Customer
did the work very efficiently with minimum hassle.
Chris did a great job .He explained our options very clearly and at length . Once we decided he went ahead and did the work very efficiently with minimum hassle. I would certainly call Moffet Plumbing again . We’ve used their services before and they’re excellent.
- Happy Customer
I highly recommend him.
I had my home inspected by Michael and he was very thorough and very courteous. He explained everything to me in detail and I highly recommend him.
- Happy Customer
Does his job extremely well and the detail and cleanliness in which he works is phenomenal - It was worth every single penny.
The saying you get what you pay for. Well in this case I got a lot more than I paid for. Simply put, I had a toilet fixture issue in one bathroom, wife mentioned hearing great things about the Moffett plumbing service on a local radio station. I called at 8pm at night and Nicole answered and was very pleasant and friendly. I mentioned if they extended a good price I would do both bathrooms. Well I set the appointment for the following morning, their technician Ray Dolan arrived on time and was very professional and explained things very clearly and accurately with no pressure. He assessed my problem and explained my options and cost, it was a no brainer, and once I gave the thumbs up he went right to work, and man this guy works hard! Through then entire job he kept a positive pleasant attitude even after having to crawl under my home to get to the pipes that needed to be replaced on a hot day in SOCAL. I watched him work and the quality of his work is bar none and I would have been foolish not to allow him to replace my second bathroom fixture. He was on the job for about 6 hours, but because of the work involved and the quality it was for good reason. For the flat price I paid I received top quality service and hardware and I never thought I would be so excited to flush my new toilets. This man does his job extremely well and the detail and cleanliness in which he works is phenomenal. The install of both toilet fixtures was exemplary and I had no remorse when signing the check for payment for services rendered. It was worth every single penny of what I spent for the quality of the work and time spent to provide the service. I very highly recommend Tom Moffett Plumbing without hesitation. If you want it done right call these guys. I am a Diamond Club Member and having that piece of mind that no matter what happens with anything in my home that involves water, they are there to fix the problem. Don’t think, just call them, you won’t be disappointed.
- Anthony D
Came on time and finished the job in timely manner.
Two plumbers came to clean our drain, one was expert and other one on training. They were knowledgeable about drain, and did know where to start with. They came on time and finished the job in timely manner.
- J. Gaglani
I have been a customer of Moffett Plumbing for several years and have been very satisfied with their work.
I have an older townhouse whose plumbing is showing its age. I have been a customer of Moffett Plumbing for several years and have been very satisfied with their work. I have used them primarily for repairs and emergencies including major drain repair, drain snaking, pressure regulator installation, and water heater replacement (the first and last no easy task due to limited access space). I am currently negotiating with them to replace the rest of my worn-out plumbing components as a single package deal. May be a bit pricey, but high-quality and very professional. (Note that I do not know the going rate for plumbing repairs; Moffett might be a bit on the high end, but they deliver quality work. They work on a fixed item fee basis and give estimates first. And their company trucks are fairly large plumbing warehouses/shops on wheels; it is very rare that they have to go pick up parts or equipment in mid job.) If you become a regular customer or anticipate repeat plumbing emergencies, I recommend their “Diamond Club” membership — you get weekend emergency service and some price discounts. My membership paid for itself the first year, as I had a few emergencies (mostly drain stoppages at bad times) in a row. My only caveat is that they may be a bit pricey and they will attempt to sell you side services — Diamond Club membership, water softeners/filters, drain care products — but are NOT high-pressure about it. You can refuse if you can’t afford them. Someone told me that’s just part of the plumbing business competition
- Ken P.
Excellent Customer Service!
Thank you Tom Moffett Plumbing for your excellent customer service, your plumber Chris came clean cut, wore protective coverings on his shoes and provided me with great service and explained to be the problem in terms that I could understand.As a precaution I also asked him where I was to shut off the main water line in case of an emergency and he did so. I was very satisfied with his service, and the time it took for him to get here and do the job. Chis is an asset to your company.
- B. Russell
Great work and very professional!
My tenant called me with an emergency leak, which appeared to be the water heater. Water was seeping through the drywall into the garage and through the exterior wall as well. I randomly found Tom Moffett Plumbing online, and called. The technician, Mike, arrived promptly, and quickly diagnosed the problem as a leak from the kitchen fridge. Great work and very professional.
- Jake W.
Knew what they were doing, great attitude, cautious and friendly went right to work and got us going in no time.
My home owner insurance couldn't send a plumber out for our emergency plumbing Mainline issue (that causes havoc for both of our bathrooms) We called Tom Moffett Plumbing and had someone at our house an hour later. Jessie and Ralphy (our Tom Moffett Plumbers) knew what they were doing, great attitude, cautious and friendly went right to work and got us going in no time. We are very grateful for their services and expertise.
- Jack R.
Very polite, patient, and professional .
Felix is a very polite, patient, and professional individual who thoroughly explained every step and answered every question. He is also very knowledgeable, easy going and hardworking. If we experience any future plumbing issues we hope that he will be our Service Pro.
- Karl A.
The first honest trustworthy company I have ever used and will only use them for future services.
Tom Moffett plumbing is the first honest trustworthy company I have ever used and will only use them for future services. Matt, Sean and David showed such professionalism and were very helpful in everyway. I totally recommend this company if you want honest good work.
- Charlene F.
We appreciate his thoughtfulness and honesty.
We've had Moffett come to our aid twice now and as always Jessie left me a happy customer. The first time he came was for a plumbing problem and today for our water heater. He is always very thorough with his explanations and always make sure that we make an informed decision. I was deeply touched that he remembered us from his first visit and we chatted about events that have happened since then. We really appreciate his thoughtfulness and honesty. He has made us feel very comfortable and secured and so when our water heater broke down we did not hesitate to give Moffet Plumbing another call. Thanks Jessie!
- Anabelle M.
Never disappointed! Every technician has been polite, prompt, courteous, clean, and patient!
I am never disappointed! We have had them out to the house 4 times now, and every technician has been polite, prompt, courteous, clean, and patient! They thoughtfully explained everything to me thoroughly in terms I could understand, cleaned up after the job, and were pleasant. I was especially pleased with our water heater replacement which ended up being an urgent middle of the night job. They were at my house within an hour of calling them and two hours later, I had a new water heater fully installed and functional. We have also had a toilet replaced and a pressure regulator replaced. All the work has been excellent quality and completed in a timely manner. If you have a bit of plumbing work you need to have done, it is totally worth it to sign up for their Family Plan for discounts, a free inspection, waived service call fees, and extra super quick service!
- Erin M.
They worked quickly and professionally.
I scheduled an appointment online, and although I was annoyed I was going to have to wait 6 days until someone came out, I needed to. I had a backed up shower drain which in turn backed up my kitchen sink. Well, the following day, Jennifer called from the company to confirm my appointment and offered me a same day visit. I agreed. Kevin J and Felix were both extremely professional. They were clear in their description of the problem, clear with the problem, cost and solution, and did not pressure me to go with more expensive options. They worked quickly and professionally. I will definitely utilize this company again and definitely ask for Kevin and Felix again. Thank you for my clear drain.
- Lupie J.
Very satisfied, will use services if needed again!
I'm a diamond club member and the discount is well worth the monthly payments. easy appointment set up and fast completion of the job. they finished very quickly despite having to cut a hole in the drywall and scrub and cable the kitchen line. Fair service fee, too. Very satisfied, will use services if needed again!
- Happy Customer